We offer a reliable, trustworthy, in-house claims service that is built upon our extensive knowledge and experience in the London market. Our team takes a proactive stance, working closely with our clients to minimise exposures and reduce the number of losses their clients suffer.

Citynet recognises that each claim creates different challenges and we leave nothing to chance. We take a "hands-on" approach and deliver an industry-leading claims solution by directing negotiations to secure the best possible outcome for your clients.




FCA's test case for Business Interruption claims

If your clients' policies were underwritten by ERGO, please find here information for policyholders regarding the FCA test case.



  • Many
    Years of combined claims experience, with a wealth of knowledge of different area in the insurance industry
  • 28,000+
    The Citynet claims team has handled to date more than 28,000 cases from first advice to settlement
  • £10,5m
    Largest claim managed to point of settlement
  • Partnership
    We share our experience to help your clients avoid a loss in the first place 


"We have used Citynet for our London Market business for many years, their "can do" attitude and dogmatic resolve when faced with difficult challenges is a breath of fresh air in the often all too stale world of insurance"
Broker Client
Company Director


"Having dealt with Citynet for over 15 years, I cannot recommend their claims service highly enough. The service is fast, proactive and very efficient and crucially in our business very client focused."
Broker Client 
Company Director

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Citynet Claims Support


Citynet understands the impact that a claim can have on your clients' business which is why, when a loss occurs, you will be assigned a dedicated claims handler who will work closely with all parties to achieve a quick result that is fair, reasonable, and satisfactory to your client.

When a claim is made, it is our aim to make the insured's policy work for them. We stand up for our clients, investigating coverage issues and challenging decisions when necessary. Where issues do arise, our experienced team is always on hand to provide guidance and reassurance when they are needed most.

We understand that when tested, it is our claims service that is most integral to maintaining our reputation and is ultimately how we will be judged by our clients.




Our Claims team boasts of experienced professionals working in the Lloyd’s and London markets.

To discuss how we can assist you with your claims process, please use the contact details below:


Kelly Garner - Deputy Claims Manager 

Email: [email protected]


Claims team inbox[email protected]

Claims team landline: 020 7488 6706