Our Open Vacancies

Job Title: Account Handler - PI

Department: Professional Indemnity / Professional Risks

Location: London

Company Overview:

Citynet is a Lloyd’s broker specialising in the placement of commercial business into the London market. We are a leading supplier of specialist products and services to insurance intermediaries including liability, motor fleet, property, and professional indemnity. We pride ourselves on acting with integrity, honesty, and transparency.

Located in the heart of the City, our company is fast-growing and fast-paced with a vibrant team. Understanding and helping our clients is of the utmost importance to us, therefore, our approach ensures that we attract the most talented professionals to work with us and create an environment where our clients and our team all thrive. Citynet is part of PIB Group, which means that we can enjoy the strength and leverage that come with being part of a larger group for the benefit of our people as well as our customers.


The Role:

  • General day to day administration and account broking management
  • Managing renewals and renewal process
  • Preparation and printing of all documents required for broking
  • Broking and or liaising with underwriters to obtain quotations and providing additional information as required.
  • Communication of terms back to the client broker as required.
  • Prepare Cover Notes, Slips, debiting and other pre and post-order documentation and processes.
  • Responsible for Renewals book.


Key Responsibilities: 

  • Promote and maintain excellent customer and underwriter relationships.
  • Contribute to the overall goals of The Professional Risks Department both financial and non financial.
  • Contribute to the overall goals of Citynet both financial and non financial
  • Contribute to team meetings. Contribute to other meetings as required
  • Continually demonstrate at all times the Core Values and Behaviours as published from time to time.
  • In all your dealings with your Broker Partners, promote and be mindful of the general principles of FCA compliance including but not limited to Treating Customers Fairly, Financial Crime, Data Protection and Anti – Bribery procedures
  • Undertake any other task reasonably requested by senior management of the business.



  • Excellent organisational and time management skills
  • Good knowledge and understanding of the insurance markets used by Citynet
  • Good technical understanding of professional risks to include Professional Indemnity, with exposure to other classes such as D&O, Cyber, and the insurance policies designed to cover them
  • A positive and professional attitude to customer service and the day to day business of the team
  • Good communication skills.
  • An unselfish, diligent, hardworking team player with a desire to succeed.
  • Excellent accuracy and attention to detail.


Further Information

As well as a competitive salary we offer the following benefits

  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
  • If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
  • PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.




We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.


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