Citynet’s Claims Division Receives Prestigious Award at MOVO Conference

Citynet’s claims division has been honoured with a coveted award at the MOVO Conference held at the Grand Connaught Rooms in London. Presented by the Movo Partnership, this recognition underscores the remarkable strides made by Citynet’s claims team in enhancing customer service and operational excellence.

The award ceremony, which took place amongst industry leaders and innovators, highlighted Citynet’s commitment to elevating the standard of insurance claims processing. The company’s dedication to taking ownership and ensuring accountability throughout the claims journey resonated strongly with the judging panel.

Kelly Garner, the claims manager at Citynet, expressed her pride and gratitude for the recognition bestowed upon her team. “We are thrilled to receive this award from the Movo Partnership. It’s a testament to the hard work and dedication of our claims team, who consistently strive to provide exceptional service to our customers,” she said.

Citynet’s claims department has undergone significant improvements over the last 18 months, focusing on efficiency, transparency, and customer satisfaction. Kelly emphasized the importance of seeing each claim through to its conclusion, ensuring that customers receive the support and assistance they need during challenging times.

“Our team takes immense pride in ensuring that every claim is handled with care and professionalism. Winning this award validates our efforts and motivates us to continue raising the bar for excellence in insurance claims service,” KG added.

The recognition at the MOVO Conference not only celebrates Citynet’s achievements but also underscores the industry’s acknowledgment of our commitment to delivering outstanding service beyond organisational boundaries. As Citynet continues to innovate and evolve, our dedication to customer-centric practices remains unwavering, setting a benchmark for excellence in the insurance sector.